Operations Management • Leadership • Strategic Planning

ABOUT JOE

A brief introduction

Operations executive with 13+ years experience serving students, faculty and administrators in the areas of technology solutions, call center management, strategic growth planning, student services, career services, alumni services, B2B workforce solutions, financial planning/analysis, compliance, accreditation and staff/facility management.

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   Board Affiliations & Memberships
  • West Valley Child Crisis Center (Board Chair)
    Partnering with Child Protective Services and the Arizona Department of Economic Security.
  • Society for Industrial and Organizational Psychology (Member)
    Committed to enhancing human well-being and organizational performance through the science of industrial/organizational psychology.
  • Corporate Executive Board Company (Member)
    Committed to assessing key performance trends, navigating leadership changes and building teams through talent management and performance planning
  • Bersin by Deloitte (Member)
    Empowering leaders through research-based industry insights, tools and consulting services to help drive performance.
Resume Available Upon Request

CORE COMPETENCY PROFILE

Skills and Expertise

95
Growth Planning
90
Financial Analysis
90
Project Management
95
Customer Experience
98
Data Governance
98
K-12 & Online Learning

WORK EXPERIENCE

December
2015
July
2016
Partnership Vice President
Pearson/Arizona State University
Partnership Vice President (Pearson/Arizona State University)
  • Led a business unit comprised of 125+ staff, 2 call center locations and 3 external vendors while serving greater than 20,000 students across 125+ programs.
  • Collaborated with executive leadership at Pearson and Arizona State University to establish yearly online enrollment goals, lead projections, staffing projections, revenue objectives, strategic initiatives and new degree program launches.
  • Managed contractual payments and the creation/modification of partnership addenda/contracts between Pearson and ASU.
  • Recipient of ASU President's Award for innovation and significant contributions to the Starbucks College Achievement Plan.
December
2014
December
2015
Managing Director
Pearson/Arizona State University
Managing Director (Pearson/Arizona State University)
  • Responsible for providing strategic direction and leadership for a large business unit at Arizona State University with emphasis on academic partner relationship management, call center oversight, P&L management and contract management.
  • Led a business unit with 80+ staff and 5 external vendors while serving greater than 15,000 students across 100+ programs.
  • Partnered with Arizona State University teams to achieve year-over-year online growth in excess of 20% while more than doubling Starbucks College Achievement Plan total enrollment and needed staff.
January
2013
December
2014
Director of Operations, Workforce Solutions
Apollo Education Group (Corporate)
Director of Operations, Workforce Solutions
  • Launched a career services team of 80+ staff to support multiple Apollo Group universities and 100+ campus locations.
  • Partnered with corporations to deliver talent acquisition and professional development services to 700,000 alumni and over 300,000 existing students at University of Phoenix.
  • Responsible for a $10 million budget, financial planning/analysis, fiscal year forecasting and department ROI.
December
2011
January
2013
Director of Domestic/International Services & Operations
Western International University (Apollo Education Group Subsidiary)
Director of Domestic/International Services & Operations
  • Managed a student affairs department consisting of 25+ staff, serving 5,000+ students across 60 programs.
  • Improved online and ground student retention rates from 51% to 59% resulting in year-over-year revenue improvements.
  • Responsible for university student code of conduct evaluations, student appeals, ADA processing, alumni office, career services office and campus facilities.
June
2009
November
2011
Associate Director of Domestic/International Services & Operations
Western International University (Apollo Education Group Subsidiary)
Associate Director of Domestic/International Operations
  • Improved first course student completion rates by 10% in the first 12 months.
  • Chair of the University Operational Leadership Committee responsible for managing and prioritizing all university projects, system integrations, technology enhancements and student/alumni service initiatives.
  • Standardized an annual employee review/evaluation process for all staff; introducing new student success metrics that resulted in stronger university-wide Net Promoter Scores (NPS).
July
2007
June
2009
Student Success Manager
Western International University (Apollo Education Group Subsidiary)
Student Success Manager
  • Increased student/faculty online portal usage by 50% as appointed portal administrator responsible for university communications, technology enhancements, system integrations and online web content.
  • Responsible for various campus/online student support services to include: student writing center, campus bookstores, tutoring services, scholarship committees, CLEP/DANTES testing services, campus vendor relations and facilities management.
  • Established first data warehouse to capture monthly student technical support call-in volumes, university portal web analytics, student/faculty communication click/open rates, online/ground library usage and campus traffic.
June
2003
July
2007
Project Lead & Student Advisor
University of Phoenix (Apollo Education Group Subsidiary)
Project Lead & Student Advisor
  • Launched Apollo’s first online K-12 business via Orange Lutheran Online High School and Insight Schools of Washington.
  • Standardized K-12 enrollment operations and admissions processing, resulting in 4000+ enrollments in the first 24 months.
  • Helped launch Axia College, a 2-year pathway degree dedicated to new revenue pipelines for the University of Phoenix.
July
2001
April
2003
Assistant Director of Services
ATMO Inc.
Assistant Director of Credit Services Division
  • Responsible for new business growth and daily operations of a 6 person sales team and 4 person call center.
  • Grew B2B commission sales team by 200% and gross revenue by 30% in first 12 months.
  • Responsible for all marketing strategies, call center scripts and staffing.
January
2000
February
2001
Corporate Finance Manager
Certified Merchant Services
Corporate Finance Manager
  • Managed contract reviews and underwriting for a team of 50+ sales personnel across 6 satellite offices.
  • Responsible for onboarding 10-12 new sales staff each quarter while providing training on commission models/structures.
  • Assisted in the merger and acquisition of a competitor business.

MY EDUCATION

2012
2017
Grand Canyon University
Anticipated Completion (2017)
Ph.D. Candidate Industrial/Organizational Psychology
In earning a PhD in General Psychology with an Emphasis in Industrial and Organizational Psychology, learners examine empirical, research-based approaches to understanding mental and thought processes including memory, reasoning, intelligence, motivation and learning. Learners study and examine the methods and principles to business and industry, human behavior at work, and employee-management relationships. Topics also include exploring methods for accelerating individual, group, and organizational performance through consulting, coaching, and change management. Leadership theories, models, styles and best practices will also be explored.
2006
2007
University of Phoenix
Degree Conferred
Master of Business Administration
The Master of Business Administration (MBA) program prepares students in the functional areas of business allowing them to develop managerial skills necessary to be effective in a rapidly changing business environment. The program is designed for students with an interest in entering or advancing their careers in business. The program reflects current research of managerial competencies as well as graduate business standards as reflected by existing national standardized graduate business tests.
2003
2006
University of Phoenix
Degree Conferred
Bachelor of Science Business Management
The Bachelor of Science in Management (BSM) degree program is designed to develop the professional knowledge and skills of cross functional managers in any organization. The BSM degree enhances skills necessary for improved organizational effectiveness in a dynamic and evolving workplace. The curriculum focuses on the development of management roles. It emphasizes skills necessary to align resources, and to improve communication, productivity, and effectiveness.

CAREER HIGHLIGHTS

Achievement and Growth

Performance Management
Financial Planning & Analysis
Process & System Improvements
Partnerships & Vendor Relations
Strategy
Analytics & Data Governance
International Experience
K-12 & Online Learning

CONTACT JOSEPH SLOAN

REQUEST MORE INFORMATION

Available Upon Request

Available Upon Request

Email: Joseph Sloan